Streamlining organisational processes to empower companies to deal with everyday business challenges is referred to as ‘Process Advisory’. Exxperientia works with organisations to analyse, optimise, and design everyday processes to add to the productivity and efficiency of businesses. We are also Process Auditors and work to figure out the efficiency and effectiveness gaps in organisations.
When we partner with corporates to assess and implement the Process Design as it is used and shall be used by them, we begin by understanding the current as-is practices and processes.
The next logical step is a comparison of the best practices from similar organisations. Our in-house team of experts steps in at this juncture to work closely with our client companies to understand if there is a problem and goes to its root.
We then chart out a course of action to help them achieve their financial and operational goals.
A Process Audit investigates and monitors the efficiency and security of organisational processes and internal systems. Does it limit itself to only these? On the contrary, it extends itself to figuring out bottlenecks and wastes, thereby improving productivity. However, a Process Audit limits an assessment to specific procedures and measurements used in designated business units.
During Audits, we find out the vulnerable issues, risks in business and figure out the optimal business solutions.
Exxperientia does Process Audits for its clients
We further work with the teams to correct any detected anomalies.
Business Process Reengineering is about a radical redesign of core business processes to achieve improvement in the product cycle, productivity, quality and optimising costs. This means that there is a detailed analysis of the existing processes and identifying the ones that lead to inefficacies. Leading to a redesign of the core processes.
What we do at Exxperientia is that we start with a blank slate and evaluate all processes and their SWOT in partnership with our clients. We then identify the weak links in the chain and attempt to strengthen the entire process along with the clients.
We use the following methodologies to re-engineer the processes:
Design thinking is a non-linear, iterative process that seeks to understand users, challenge assumptions, helps redefine business processes and any problems therein. It is a method that can be used in situations when a stated problem proves to be difficult to decipher.
Design Thinking can be used to create innovative solutions to prototype and test them in real-time. Using Design Thinking, organisations can work on solutions to positively influence their teams.
Exxperientia uses tools and methodologies of Design Thinking to help organisations redesign and enhance their processes. And, steer them towards their success stories.
Based on the concepts of ‘Continuous Incremental Improvement’ and ‘Respect for People’, Lean Methodology is a user-focused technique that ensures streamlining business processes to deliver high efficiencies at low cost, ensuring high product quality and services. It helps eliminate waste in everything an organisation does.
‘The Lean Way’ ensures alignment of Business Strategies to an optimal Organisational Performance, adding to the customer experience.
Lean Methodology follows the PDCA Model / Cycle that is a continuous process of improvement of services and product enhancement leading to greater customer experience.
At Exxperientia, we use 7 Lean Tools for improving business processes.
Methodology: It helps organise inventory, develop processes, reduce waste, and sustain a productive work environment. The 5S’s are
Kaizen: Kaizen or Continuous Improvement is considered to be the base of all Lean Methods. It has a targeted focus on waste elimination, productivity improvement, and continuous sustained improvement in organisational processes.
Poka Yoke: A Japanese term for ‘Mistake Proofing’, it denotes ways to avoid mistakes by marking attention to and preventing human errors that might cause the errors.
Kan Ban: Helping to improve manufacturing efficiencies, Kan Ban is a scheduling system for Lean Manufacturing that looks into material management.
Autonomous Maintenance: When the people handling any tools in an organisation process chain are assigned the responsibility to maintain them, rather than the designated department. Due capabilities are developed here.
Daily Work Management: Once there is an improvement, ‘Daily Work Management’ or DMW is about maintaining it. The standards for running the daily processes are built under this method.
Quality Circles: It is about teamwork and development of self and team members. To achieve organisational goals optimally and efficiently.
At Exxperientia, we combine Six Sigma with Lean Concepts to drive improvements in organisational processes.
The American Society for Quality (ASQ) says that Lean Six Sigma is a fact-based, data-driven philosophy of improvement that gives importance to defect prevention over defect detection. It promotes the use of work standardisation, reduces variation and waste. It helps organisations maintain their competitive advantage.’
Six Sigma drives toward six standard deviations between the mean and the nearest specification limit in any process – from manufacturing to transactional and from product to service.